eeekl Privacy Policy

Who We Are

eeekl is an online sportsbook and casino platform operated in compliance with applicable Philippine gaming regulations and the oversight framework of the Philippine Amusement and Gaming Corporation (PAGCOR). The eeekl platform is accessible at eeekl.net and serves registered players located in the Philippines.

For the purposes of this Privacy Policy, eeekl acts as the personal information controller (PIC) as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. As your personal information controller, eeekl determines the purposes and means by which your personal data is collected and processed.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our Data Protection Officer through the support channels listed in Section 14 of this document.

Data We Collect

eeekl collects several categories of personal data depending on how you interact with the platform. The table below summarizes the types of data we collect and provides examples of each category:

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or political opinions unless explicitly required by a specific regulatory obligation and with your prior consent.

How We Collect Your Data

eeekl collects your personal data through the following channels and mechanisms:

• Direct provision by you: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, respond to a survey, or participate in a promotion, you directly provide us with personal data.
• Automated technical collection: When you visit the eeekl platform, our systems automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged into an account.
• Third-party payment processors: When you initiate a transaction through GCash, PayMaya, BPI, BDO, Metrobank, or a Visa/Mastercard payment, the relevant payment processor may share transaction confirmation data with eeekl to complete the financial operation and verify payment ownership.
• Identity verification partners: eeekl may engage third-party KYC service providers to assist with identity verification. These providers process your submitted identification documents on behalf of eeekl under strict data processing agreements.
• Fraud prevention and security services: eeekl may receive data signals from fraud detection services to identify suspicious activity, protect platform integrity, and safeguard player accounts from unauthorized access.

Why We Use Your Data

eeekl processes your personal data only for clearly defined, legitimate purposes. The specific purposes for which we use each category of your data are as follows:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide you with access to eeekl's sports betting, casino, bingo, and slot gaming services.
• Payment processing: To process deposits from and withdrawals to your registered Philippine payment accounts (GCash, PayMaya, BPI, BDO, Metrobank, Visa/MC). All financial data is used exclusively for transaction completion and reconciliation.
• Identity verification (KYC): To confirm that you meet the minimum age requirement of 21 years, to verify that your identity matches your payment methods, and to comply with PAGCOR-mandated know-your-customer obligations.
• Regulatory compliance: To fulfill eeekl's legal obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable Philippine laws.
• Responsible gaming enforcement: To monitor gaming patterns and account activity, enforce deposit limits and self-exclusion requests, send responsible gaming reminders, and intervene where problem gambling indicators are detected.
• Platform improvement and analytics: To analyze usage patterns, diagnose technical issues, test new features, and optimize the eeekl platform experience for Filipino players. Analytics data is aggregated and anonymized wherever possible.
• Security and fraud prevention: To detect and prevent unauthorized account access, identify fraudulent transactions, investigate suspicious activity, and protect the integrity of the eeekl platform and its player community.
• Customer support: To respond to your queries, resolve complaints, process account requests, and maintain records of communications for quality assurance purposes.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, and eeekl news via email or SMS, but only where you have provided explicit marketing consent during or after registration. You may withdraw marketing consent at any time.

eeekl does not use automated decision-making that produces legal or similarly significant effects on your account without human oversight and the opportunity for you to request a review.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, eeekl relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and eeekl — including account registration, payment processing, bet settlement, and withdrawal — is processed on the basis that it is necessary to deliver the services you have requested.
• Legal obligation: Processing carried out to comply with Philippine law — including PAGCOR regulatory requirements, AMLA transaction monitoring, and NPC data protection obligations — is processed on the basis of legal compliance.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out based on eeekl's legitimate interest in maintaining a safe, fair, and compliant gaming environment, provided this interest is not overridden by your rights and freedoms.
• Consent: Processing for optional marketing communications and any non-essential cookies is carried out on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Sharing Your Data

eeekl does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard networks receive the financial data necessary to complete your requested transactions. These processors operate under their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party verification services receive copies of your identification documents solely for the purpose of completing mandatory identity checks. All such providers are bound by data processing agreements with eeekl.
• Fraud detection and security services: Anonymized or pseudonymized technical data may be shared with fraud prevention services to detect suspicious patterns and protect the platform from abuse.
• Regulatory authorities: eeekl is required by law to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities when legally compelled to do so.
• IT infrastructure and cloud service providers: eeekl uses trusted hosting and infrastructure providers to operate the platform. These providers access only the data necessary to deliver their technical services and are contractually bound to process data solely on eeekl's instructions.
• Professional advisers: Legal counsel, auditors, and compliance consultants may access limited personal data as necessary to provide professional services to eeekl, under strict confidentiality obligations.

In all cases, eeekl ensures that third parties who receive your personal data are bound by appropriate contractual protections and are prohibited from using your data for any purpose beyond that for which it was shared.

Cookies & Tracking Technologies

The eeekl platform uses cookies and similar tracking technologies to provide core functionality, improve user experience, and support security and analytics operations. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function. They enable login session management, security token validation, and core navigation features. These cookies cannot be disabled without breaking platform functionality.
• Performance and analytics cookies: These cookies collect anonymized data about how players navigate the eeekl platform — including pages visited, session duration, and error events — to help us improve performance and identify technical issues.
• Functional cookies: These cookies remember your preferences such as language settings, notification preferences, and display configurations to personalize your eeekl experience across sessions.
• Marketing cookies (with consent only): Where you have provided explicit marketing consent, these cookies may be used to present you with relevant eeekl promotional content. You can withdraw this consent at any time through your account preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the eeekl platform. Detailed cookie settings are available through the cookie preference center accessible from the platform footer.

Data Retention

eeekl retains your personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply as a general guide:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR regulatory requirements and AMLA obligations.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial compliance and audit purposes.
• Support communications: Retained for three (3) years from the date of the communication, unless the subject matter relates to an open dispute or regulatory matter requiring longer retention.
• Technical and usage data (logs): Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which they are deleted or permanently anonymized.
• Marketing consent records: Retained for the duration of your marketing consent and for a period of three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.

At the end of applicable retention periods, eeekl will securely delete or permanently anonymize your personal data so that it can no longer be attributed to you. Where deletion is not immediately possible due to system backup constraints, the data will be isolated from active processing until it can be deleted.

Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eeekl:

• Right to be informed: You have the right to be informed about how eeekl collects and processes your personal data. This Privacy Policy is our primary means of fulfilling this obligation.
• Right of access: You have the right to request a copy of the personal data that eeekl holds about you. We will provide this in a structured, commonly used format within the timeframe required by law.
• Right to rectification: If any personal data eeekl holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations eeekl must fulfill.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case eeekl will assess whether its legitimate grounds override your rights.
• Right to data portability: Where technically feasible and legally applicable, you have the right to receive your personal data in a portable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you believe that eeekl has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the eeekl Data Protection Officer using the contact details in Section 14. We will respond to all verified data rights requests within the timeframes prescribed under Philippine data privacy law.

Data Security

eeekl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your device and the eeekl platform is encrypted in transit using current SSL/TLS standards, preventing interception by unauthorized parties.
• Encryption at rest: Sensitive personal data stored on eeekl servers — including KYC documents, financial data, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within the eeekl organization is restricted on a strict need-to-know basis. Staff who require access to player data for legitimate operational purposes are subject to confidentiality obligations and regular access reviews.
• Two-factor authentication: eeekl supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular security assessments: eeekl conducts periodic security assessments, vulnerability scans, and penetration tests to identify and remediate potential weaknesses in the platform's security posture.
• Incident response procedures: eeekl maintains a documented data breach response plan. In the event of a breach, we will notify affected players and the National Privacy Commission within the timeframes required by law.

While eeekl takes extensive measures to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying eeekl immediately if you suspect unauthorized access to your account.

Children & Minors

The eeekl platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. eeekl does not knowingly collect or process personal data from individuals under the age of 21.

Age verification is a mandatory step in the eeekl registration and KYC process. Any account found to belong to a person under the age of 21 will be immediately suspended, all pending transactions will be frozen, and the matter will be reviewed in accordance with eeekl's regulatory obligations. Any winnings accrued by an underage account will be voided.

If you are a parent or guardian and believe that a minor in your care has registered an account on eeekl, please contact our support team immediately at the address listed in Section 14. We will promptly investigate and take appropriate action, including the deletion of any personal data collected from the minor.

Account holders are responsible for ensuring that no person under 21 in their household has access to their eeekl account credentials or can use their device to access the platform while they are logged in.

Cross-Border Data Transfers

The eeekl platform primarily processes and stores player data within secure data centers serving the Philippine market. However, certain technical infrastructure and service providers engaged by eeekl — including cloud hosting services, KYC verification platforms, and fraud detection tools — may process data in other jurisdictions.

Where your personal data is transferred outside the Philippines, eeekl ensures that such transfers are protected by appropriate safeguards including:

• Data processing agreements that contractually require the recipient to process your data with at least the same level of protection as required by the Philippine Data Privacy Act
• Transfers only to jurisdictions that the National Privacy Commission has determined provide an adequate level of data protection
• Standard contractual clauses approved for cross-border data transfers where required

You may request further information about the specific safeguards applicable to any cross-border transfers of your data by contacting the eeekl Data Protection Officer.

Updates to This Privacy Policy

eeekl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our privacy framework. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we process your personal data or your data rights — we will notify you through one or more of the following methods: a prominent notice on the eeekl platform upon your next login, or an email sent to the address registered on your account.

For minor or clarificatory changes, the updated policy will be published on this page without individual notification. We encourage you to review this Privacy Policy periodically to stay informed of how eeekl protects your data.

Continued use of the eeekl platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated policy. If you do not agree to a revised Privacy Policy, you must cease using the platform and may request account closure by contacting eeekl support.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by eeekl, please contact our Data Protection Officer (DPO) through the following channels:

• Live Support Chat: Available 24/7 directly through the eeekl platform. This is the fastest way to reach our team for urgent account-related data queries.
• Email: [email protected] — please note this is a plain text reference and is not a clickable link. Include "Data Privacy Request" in your subject line for faster routing to our DPO team.

When submitting a data rights request, please include your registered account username, a clear description of your request or concern, and any relevant supporting details. eeekl will acknowledge all data rights requests within 3 business days and aims to provide a full response within the timeframe required under Philippine data privacy law.

If you are not satisfied with eeekl's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 and can be contacted through their official government channels.